CRM SOFTWARE INTEGRATION

CRM Integrations and Strategy

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CUSTOMER RELATIONSHIP MANAGEMENT

Make the most of your digital platforms through CRM integrations

Only when your website is fully integrated with your wider technology platforms will you begin to see a true return from your technology investments. Our web developers have vast experience in connecting technology platforms to help you increase efficiency across your sales, marketing and operations processes. 

If you want to know your customers better and seamlessly gather valuable insights on them, we’re here to help with customer relationship management software integrations. 

Improve the user experience through better use of data

Integrating your digital platforms now only improves operational efficiency. You’ll benefit from better sharing of data across your systems, allowing you to successfully track ROI and offer more personalised web experiences to your users. Our team has extensive experience in integrating websites with leading CRM platforms such as Microsoft Dynamics and Salesforce. 

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A highly skilled CRM integrations team at your disposal

Use our CRM software integration services to make your users happy 

 

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See our successful projects

Kentico

A Kentico website will give you seamless integration between your website and digital marketing channels. Affordable and easily extendable, Kentico is suitable for both simple and more complex website requirements.

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Bespoke CRM Development

Every business is different in its sales and marketing processes. Sometimes even the most advanced out-of-the-box CRM platforms will not suffice. In this case, GRM can assist by building a bespoke platform, tailored to the needs of your internal teams.

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CRM Integrations and Strategy

Ensuring that your digital platforms accurately share data across the numerous stages of the sales process is vital. Over the years, we've helped a number of businesses to consolidate their systems, enabling better use of data across departments and improving the customer experience.

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Integrating your marketing platforms with the rest of your technology stack provides a great opportunity to share valuable customer data throughout the sales process. Over the years, we've helped a number of businesses to integrate their marketing platforms, enabling them to easily track ROI of campaigns and spot client trends.

FAQs

Integrated CRM means connecting your customer relationship management software with your other systems. 
CRM costs vary greatly depending on your business size and needs. Different CRM vendors usually offer multiple packages, which can cost as little as 8$/month to several thousand dollars/month per user. If you need help finding the perfect plan for you, feel free to reach out to our experts. 
CRM software captures all the interactions with your site visitors (existing and potential customers). You can find more info in our blog.  
There are numerous vendors, but some of the best-known would be Salesforce, HubSpot, Zendesk, Microsoft Dynamics, ActiveCampaign and Pipedrive.  

What are the benefits of CRM integration? 

There are many benefits of integrating a CRM system with your platforms. Some of them are automation (of marketing and sales processes), effective data collection, personalisation, improved customer experience and increased retention. The more you know about your site visitors and their behaviour, the better you can work on creating a fantastic online experience and offers for them. 

How long does it take to implement a CRM system? 

The duration of the implementation process depends on your current tech stack, budget, needs and chosen vendor, among other things. From our experience, we can say it takes between a few weeks and about 3 months. 

What information does a CRM collect? 

Customer relationship management software collects different types of data, all of which are incredibly useful. The exact types vary from vendor to vendor, but in general, this is some of the info that gets captured: 

  • Customer identity information – name, e-mail, phone number, social media, etc. 

  • Descriptive customer data – job, family status, car or home ownership, etc. 

  • Purchase and site behaviour data  

  • Data on previous interactions with the customer, if any 

  • Customer feedback 

 

Our Clients

Proud to work with world-leading brands